Collection: Returns & Refunds

At LUMIR Perfume Brand, we are dedicated to crafting exquisite fragrances that delight and inspire. Your satisfaction with our unique scents is our top priority. We understand that selecting a perfume can be a personal experience, and while we strive for perfection, we have a clear policy for when things don't go as planned.

1. Our Commitment to Your Experience We take immense pride in the quality and artistry of every LUMIR perfume. If you receive a product that is damaged, defective, or not the specific scent you ordered, we are here to help make it right.

2. Eligibility for Returns & Exchanges

• Product Condition is Key: Due to the personal nature of fragrances and for reasons of hygiene and product integrity, we can only accept returns or exchanges for perfumes that are unused, unopened, and in their original, sealed packaging (including any cellophane or protective seals).

• Proof of Purchase: A valid proof of purchase (such as your order number, original receipt, or confirmation email) is required for all returns or exchanges.

• Timeframe: You have [Number] days from the date your order was delivered to initiate a return or exchange request.

3. Items Not Eligible for Return or Refund To ensure the highest quality and safety for all our customers, the following items are not eligible for return, exchange, or refund:

• Any perfume product that has been opened, used, or where the original protective seal has been broken.

• Items not in their original, pristine, and sealed packaging.

• Gift cards or promotional items.

• Any product not purchased directly from LUMIR Perfume Brand's official Shopify store.

• Items explicitly marked as "Final Sale" or "Non-Returnable" at the time of purchase.